Refund Policy

At Gilded Invite we are committed to delivering an invitation you love. If you are not completely satisfied we will work with you to make it right.

If you wish to cancel your order before submitting your Wedding Details Form you are entitled to a full refund. Please contact us at hello@gildedinvite.com within 24 hours of your purchase.

Once you have submitted your Wedding Details Form and design work has commenced, we are unable to offer a refund as designer time has already been invested in your order. We will however work with you through all included revision rounds to ensure you are completely happy with the result.

If your invitation has been delivered and you are not satisfied, please contact us within 7 days of delivery at hello@gildedinvite.com. We will offer additional revisions to resolve any issues. In exceptional circumstances where we are unable to resolve your concerns a partial refund may be offered at our discretion.

We are unable to offer refunds for change of mind once design work has begun.

Approved refunds are processed via Stripe to your original payment method within 5 to 10 business days.

If you are based in the European Union you have additional rights under EU consumer protection law including a 14-day right of withdrawal for digital services before delivery has begun. Once you have submitted your Wedding Details Form and requested delivery to begin, you acknowledge that this right of withdrawal expires.

For any refund requests please email hello@gildedinvite.com with your name, order details and reason for your request. We aim to respond within 24 hours.